Frequently Asked Questions
Welcome to the Consumer Aid Safety (CAS) Help Center. Below are answers to the most common questions regarding our premium security products, domestic shipping, and order processes.
Shipping & Orders
How long does shipping take?
We prioritize fast, reliable fulfillment to ensure your security products arrive exactly when you need them.
- Processing: All orders are processed, quality-checked, and dispatched from our domestic warehouses within 24 to 48 business hours.
- Transit Time: Once dispatched, standard shipping within the United States takes between 2 to 7 business days via major domestic carriers (USPS, FedEx, or UPS).
Do you offer free shipping?
Yes. We proudly offer Free Standard Shipping on all orders over $50 shipped within the United States. There are no hidden handling fees at checkout.
Can I track my order?
Absolutely. As soon as our warehouse team hands your package to the carrier, an automated shipping confirmation containing your tracking number and a direct tracking link will be sent to your email address. Tracking data typically activates within 24 hours of dispatch.
Product Questions
How does the hidden book safe work?
Our diversion safe relies on the psychological power of discretion and concealment. The exterior features a high-fidelity, authentic texture that replicates a standard English dictionary, allowing it to blend seamlessly onto any bookshelf or desk. Inside lies a heavy-duty, reinforced solid steel security box equipped with a secure, resettable 3-digit combination lock — keeping your valuables hidden in plain sight.
Is the book safe waterproof or fireproof?
No. Our hidden book safes are engineered strictly as visual and physical deterrents designed to exploit a burglar's speed. Because thieves spend an average of less than 5 minutes inside a home, they target obvious spaces like jewelry boxes or master bedroom drawers — completely bypassing a standard bookshelf. If you require protection against fires or floods, we recommend placing your documents in a fireproof pouch inside our safe.
What can I store in the book safe?
The interior storage vault is perfectly proportioned to protect a wide array of everyday valuables, including:
- Passports, social security cards, and birth certificates
- Stacked cash and currency bundles
- Luxury watches, rings, and fine jewelry
- Digital cold-storage crypto wallets and backup flash drives
- Small personal electronics and key fobs
Can I change my combination lock code?
Yes. Each book safe arrives with a default factory code and a step-by-step user instruction guide. You can quickly reset the 3-digit mechanical wheel to any custom combination of your choosing as many times as you like.
Returns & Refunds
What is your return policy?
We stand firmly behind our security products. We offer a 30-day risk-free return policy. If you are not completely satisfied with your purchase, you can return the item within 30 days of delivery for a full refund, provided the product is unused, unaltered, and remains in its original packaging.
How do I start a return?
To initiate a return or exchange, simply send an email to our support team at cas.support@consumeraidsafety.com with your name and your original order number. Our team will provide you with a return authorization and step-by-step instructions on where to send your package.
About the Brand
Where are you based?
Consumer Aid Safety is proudly based and operated out of Florissant, Missouri, USA. We utilize a dedicated domestic supply chain and fulfillment network to ship our products directly to your doorstep from US-based warehouses.
Are your products legal to use?
Yes, absolutely. All items offered by Consumer Aid Safety are 100% legal to own, purchase, and use for personal asset protection, home security, and legal property storage within the United States.
How is Consumer Aid Safety different from cheap alternatives?
Many generic diversion safes use flimsy plastic interiors, artificial plastic paper edges, or lightweight sheet metals that immediately give away the illusion upon contact. At CAS, we use high-density reinforced steel internal lockboxes, tactile authentic binding materials, and precise mechanical wheel lock alignments — built to feel like premium books and function like premium safety equipment.